Tempe Gateway Office - Building Services

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Building Services

After Hours Access

The main doors to each building have a card reader access system. If you should need to gain access to the building after hours, you can use your building access card.

Building Access

Normal Building Hours are 7:00 am to 6:00 pm Monday through Friday, and 8:00 am to 1:00 pm on Saturday, however, you may access the building 24 hours a day, seven days a week.

The main garage adjacent to the buildings has two entrances. The south entrance is located off of West Ash Street, and the North entrance is located off 2nd Street. There are 2 elevator banks; North and East side of the garage.

All third party vendors must have valid COI and security access or clearance and appropriate work schedule on file with building security to be granted access to the building.

Building Signage & Directory

Please inform the Management Office of any new signage requests or changes by submitting the Directory & Suite Signage form below:

TG Directory & Suite Signage Form

Cleaning

Please notify the Property Management office immediately if there are any problems with the cleaning in your office area.

Cleaning for the building is performed by a janitorial cleaning service under rigid specifications and the supervision of Building Management. Housekeeping inspections are performed regularly by the janitorial cleaning service and Cousins Properties, to ensure that the level of service is of the highest quality. Good housekeeping is an extremely important part of our tenant services and any suggestions for improvement are always welcome.

  • Daily Cleaning Activities

-General day porter services are provided five days a week.  The normal hours of service are 8am to 5pm, Monday through Friday.  Services include:

-Miscellaneous janitorial requests throughout the day, such as vacuuming and trash removal

-Restocking restroom supplies and emptying trash

-Wiping sinks and counters in restrooms

-Disinfecting toilets

-Cleaning of common areas throughout the day

  • Nightly Cleaning Activities

Standard nighttime janitorial services are provided five nights a week.  The normal hours of service are from 6pm – 1am, Monday through Friday:

-Vacuuming lobbies, corridors and high-traffic areas

-Dust mopping and wet mopping all hard surfaced floors

-Sweeping file rooms, copier rooms, and break rooms

-Spot mopping vinyl floors in file, copier, computer and break rooms, as needed

-Cleaning break room tabletops and counters

-Cleaning glass table tops

-Wiping conference room tables with damp cloth

-Emptying waste baskets and changing liners, as needed

-Wet mopping and sanitizing all restroom floors

-Sanitizing all restroom fixtures, toilets, sinks and urinals

-Cleaning mirrors

-Emptying trash in restrooms

-Restocking restroom paper products and soap

-Cleaning water fountains

  • Trash Removal

If you wish to dispose of trash other than that in the wastepaper basket, please inform cleaning personnel by leaving a “TRASH” sign on these items.  These signs are available upon request.  Please DO NOT leave items that are not trash on top of wastebaskets.

When a considerable amount of trash needs to be discarded, such as boxes from a delivery of supplies, furniture or equipment, please contact Property Management.  Items should be clearly marked as “TRASH” and put in the freight elevator lobbies.  Please DO NOT put trash in hallways or passenger elevator lobbies.

  • Recycling/E-waste disposal

Recyclable materials are collected at the building co-mingled and separated at an offsite facility. We also participate in an E-waste collection program and have bins for E-waste disposal once a year.

Corridor Signage

Tempe Gateway has standardized corridor identification plaques (suite plaques) for each Customer suite. In order to ensure proper identification at the time of occupancy, it is important to order the plaques at least 6 to 8 weeks prior to actual move-in. All office signage will be produced and placed according to building standard.

TG Directory & Suite Signage Form

Deliveries

All deliveries by freight trucks are to be made at the loading dock at the North side of the building.  All deliveries to Customer areas should be done via the freight elevator only.

Large deliveries and/or moves are not allowed during normal business hours. Please contact the Management Office for more information.

The loading dock is available on a first come, first serve basis. We do not take reservations for the freight elevator use. Unauthorized vehicles parked in the loading zone or any other restricted area will be subject to towing at owner’s expense.

All vendors making deliveries, pick-ups or that conduct any business requiring them to use the loading dock and/or freight elevator must have a Certificate of Liability Insurance on file with the Management Office 24 hours prior to their arrival. Please contact the Management Office for further details.

Elevators

Customer floors are serviced by high-speed passenger elevators and one freight elevator per building. Electronic card access may be used to provide controlled access to your floor via a card reader in the elevator cab. If you are having trouble accessing your floor, please notify security.

General Office Security

Please remember to use the buddy system when leaving the building after hours. If you are staying late, please be sure that your main office door is locked. Should you need assistance, please call the Security Desk at 480.490.7529

HVAC (Heating, Ventilation, and Air Conditioning)

Hours of operation are 7:00 am to 6:00 pm Monday through Friday, and by request on Saturday. If after-hours service is needed, please utilize the service request system. Please note that there will be a charge for after-hours A/C according to your lease. For adjustments to the temperature level in your offices, please have your office manager submit a service request through the service request system.

Click here to submit a work order

Lost and Found

Please contact the Management Office at 602.997.5405 if you have lost or found something in the building.

Mail Service

The Mailroom is located off the main lobby in the service area. Mail pick-up times are approximately between 2pm – 3:30pm.

NOTE: Due to liability reasons, neither the Property Management office nor Security is able to collect or sign for any Customer packages that are delivered.

Maintenance Requests / Work Orders

Yardi Cafe is our online work order system. Use this system to submit routine maintenance requests directly to the engineering department and to track the status of previously submitted requests. Simply click on the link below, enter your username and password.

Click here to submit a work order

Completing a Service Request Form:

  • Click on Maintenance Request on the left side.
  • Your floor and suite number will automatically populate, unless you have more than one office (Choose correct Unit by clicking on the down arrow).
  • Choose the appropriate, Priority, Category and Sub Category.
  • Add a brief Description and fill in the Details regarding the request. Please do separate requests for different Request Types. (i.e.: John Doe’s office is too hot. Light out in Jane Doe’s office.)
  • Click Submit.
Miscellaneous Services

Miscellaneous services such as painting, electrical and plumbing can be performed by building personnel for a fee. The maintenance staff is not able to assist in moving furniture, hanging objects or installing shelving due to liability reasons. Please call the Property Management office at 602.997.5405 to obtain an estimate for any work.

Please note that the expense of replacing fluorescent light tubing in standard fixtures is covered by the Building; however, any other bulbs or service to specialty lighting may be a separate charge to the Customer.

Parking

The parking garage is operated by ParkiT. Their office hours are 8:00 a.m. to 5:00 p.m. Monday through Friday and they can be reached at 480.355.6062. ParkiT can provide information regarding the procedures, policies and rates of the parking facility as well as parking validation tickets and replacement parking cards for a fee. Customers wishing to provide courtesy parking for visitors or guest may do through the purchase of validation tickets from ParkiT.

In order to ensure that all parking request are handled in a timely and efficient manner, the below parking procedure will provide you a guideline on how to request activations and deactivations, as well as an understanding of how billing is handled.

ACTIVATION:

To request a new card, replacement card or an activation you must complete the form below:

Parking & Building Access Card Form

The employee must sign the form and it should be submitted via email to:

TO:  parking@downtowntempe.com ;tgsecurity@transendsecurity.com 

CC:  channa@downtowntempe.com ; pbarajas@cousins.com

 

Deactivation:

To request a card to be deactivated, must be submitted via emali to include employee name and access card number:

TO:  parking@downtowntempe.com ;tgsecurity@transendsecurity.com 

CC:  channa@downtowntempe.com ; pbarajas@cousins.com

Please note that it is the Customer’s responsibility to keep track of employees and access cards. If an employee leaves the company, it is important to be sure their access card is deactivated immediately. All lease obligated parking charges will be billed by Cousins and will show up on your monthly statements. Any month to month (MTM) overage parking charges will be billed by the garage operator, ParkiT.

Pest Control

The common areas of the building, including restrooms, are treated on an on-going basis. Individual suites can be treated, please contact the Property Management office at 602.997.5405 for details. Any pest problems should be reported immediately via the service reqeust system or by contacting property management.

Click here to submit a work order

Building Name Tempe Gateway Effective Date May 23, 2023
Responsible Party Yesenia Felix Updates/Revisions  
By signing above, I confirm that the following information is complete, accurate, and current.

i. Scope

This plan applies to all interior spaces in the building and all portions of the site and grounds for Tempe Gateway in 222 South Mill Avenue, Tempe, AZ 85281. This plan will be consulted prior to taking action on pest management in the building or on the building grounds. Pests include plants or animals that are detrimental to the property, a nuisance to building occupants, or unwanted on the building grounds for other reasons.

ii. Goals

Operational element Goal Performance measurement unit
Cases that do not warrant emergency treatment Prior to applying chemical pesticides or baits, alternative pest control methods will be used in 100% of cases Number of cases
Cases that do not warrant emergency treatment If alternative methods fail, least-toxic pesticides will be used prior to resorting to the use of non-least toxic pesticides or baits in 100% of cases Number of cases
Occupant notification  In 100% of non-least toxic pesticide applications, occupants will receive notification according to the notification procedures described below Number of cases

 

iii. Roles and Responsibilities

Integrated Pest Management Team

Name/Title Responsibilities
Overall responsible party:

Yesenia Felix

1.     Ensuring that this plan is executed

2.     Ensuring that the contracted IPM vendor is fully trained on this plan and adheres to the plan procedures

3.     Coordinating site visits by the vendor for regular inspections and as needed for implementation of pest controls

4.     Overseeing work performed by the vendor

5.     Approving the use of pesticides when they are necessary

6.     Providing proper notification to occupants when non-least toxic pesticides are applied

7.     Ensuring tenant contracts are aware of the procedures in this plan

8.     Evaluating performance and making updates to the plan as necessary

Pest Management Vendor 1.     Adhering to the procedures outlined in this plan

2.     Identifying pests during site visits and inspections

3.     Reporting the results of site visits and inspections to the overall responsible party

4.     Notifying the overall responsible party when pest action thresholds are reached or exceeded

5.     Obtaining approval to approve from the overall responsible party pesticides when necessary

Tenant contacts 1.     Reporting pest issues in respective tenant spaces to the overall responsible party

The pest control vendor is responsible for adhering to the procedures outlined in this plan and reporting the results of site inspections to the Property Manager. If at any time integrated and alternative pest control methods fail and chemical pesticides are necessary, the pest control vendor must notify the Property Manager prior to using the chemical pesticides and wait for approval from the Property Manager prior to applying the pesticides.

Each tenant in the building has a designated contact for communications regarding pest control. The tenant contacts are responsible for reporting pest issues in their space to the Property Manager. When the use of non-least toxic pesticides is necessary, the Property Manager will notify the tenant contacts, and the tenant contacts are then responsible for notifying the occupants in their space

iv. Standard Operating Procedures and Implementation Strategies

Pest control strategies

The building interior and exterior will be periodically inspected for the presence of pests and preventive measures will be taken to avoid pests. If any pests are detected, integrated (nonchemical) methods will be implemented as the first control step, including sanitation measures, exclusion measures, and the use of traps.

Sanitation: Potential food and water sources available to pests will be evaluated and minimized or eliminated. This can be done by thoroughly cleaning and maintaining food service areas and break rooms, fixing leaking pipes and faucets, and altering landscape features to eliminate standing water.

Exclusion: Cracks, crevices, and holes in the building envelope will be sealed. A plant-free zone will be maintained immediately adjacent to the building.

Traps: For insects and rodents, non-chemical baits (such as peanut butter) will be used to trap pests. No chemical baits for rodents will ever be used indoors. If chemical rodent baits are necessary outdoors, they will only be used as solid blocks places in locked outdoor dispensers. No second-generation (single-feed) rodent baits will be used.

If integrated pest control measures are unable to resolve the problem, least toxic pesticides will be used prior to resorting to the use of non-least toxic pesticides. Least toxic pesticides include any pesticide product for which all active ingredients and known inert ingredients meet the least toxic Tier III hazard criteria under the San Francisco Hazard Review Process (http://sfenvironment.org/article/residents/leasttoxic-pesticides-for-green-buildings).

Products that are not regulated as pesticides by the EPA because they primarily contain low-risk ingredients, such as garlic oil, may also be considered least toxic options, even if they are not listed as Tier 3 by San Francisco. Nonrodent pesticides that exceed the Tier 3 criteria are considered least toxic if they are used in self-contained baits and placed in locations that are inaccessible to occupants. Rodent baits are not considered least toxic under any circumstances.

Non-least toxic pesticides include all chemical rodent baits and any product that meets the Tier 1 or 2 criteria according to the San Francisco Hazard Review Process. Non-least toxic pesticides may only be used under the following circumstances:

  1. Alternative, integrated, and least toxic pest control measures have been exhausted and the pest action threshold is still exceeded
    1. In this situation, notification (according to the procedures below) must be given to building occupants at least 24 hours before the pesticide is applied to the building or grounds
  2. The emergency action threshold has been exceeded
    1. In this situation, notification (according to the procedures below) must be given to building occupants no more than 24 hours after the pesticide is applied to the building or grounds

The use of non-least toxic pesticides or rodenticides as pest control in areas requiring frequent treatment on a permanent basis is not an acceptable strategy for this credit. Non-least toxic pesticides will not be continuously applied in the building and on the site. Integrated and alternative pest control measures will be resumed once the action threshold specified below for the applicable pest is no longer exceeded.

Pesticide application notification

The overall responsible party will notify the tenant contacts via email of the pesticide application, including the pesticide name, the EPA registration number, the treatment location, and the date of the application. The tenant contacts are then responsible for distributing the notification to the occupants in their space. In addition, the overall responsible party will post a sign at the application site, such that an occupant reading the sign can choose to avoid the application area (for example, if the pesticide is applied in a break room, all entrances to the break room shall have a sign posted). The sign will also include the pesticide name, the EPA registration number, the treatment location, and the date of the application.

 

Tenant Communication plan

If pests are observed in a tenant space, it is the responsibility of the tenant to notify the overall responsible party of the pest via email. Within one business day, the overall responsible party will contact the pest control vendor to inspect the situation and determine whether the regular action threshold or the emergency action threshold has been met. The pest control vendor will then take the appropriate actions.

 

Action thresholds

Regular treatment includes the use of first non-chemical controls (sanitation, exclusion, traps using non-chemical baits), followed by the use of least-toxic control methods if the situation is not resolved, and then non-least toxic control methods is the situation is still not resolved.

Emergency treatment includes the use of the most effective control method as a first step, which may be non-least toxic.

Pest Type Action thresholds
Ants Regular treatment will be performed if any ants are noted in the building and their presence is confirmed through monitoring.

 

Emergency treatment may be used if there are ten or more reported cases or complaints of ants within a two day period.

Other insects Regular treatment will be performed if nuisance insects are noted in the building and their presence is confirmed through monitoring.

 

Emergency treatment may be used if there are ten or more reported cases or complaints of nuisance insects within a two day period.

Cockroaches Regular treatment will be performed if any cockroaches are noted in the building and their presence is confirmed through monitoring.

 

Emergency treatment may be used if the presence of cockroaches is confirmed in two different spaces within the building OR if the presence of a large population of cockroaches is confirmed in one space in the building.

Rat, Mouse Regular treatment will be performed if rats or mice are noted in the building and their presence is confirmed through monitoring.

 

Emergency treatment may be used if the presence of rats or mice is confirmed in two or more different spaces within the building.

Bed bugs Emergency treatment may be used if the presence of bed bugs is confirmed in the building.
Other occasional invaders If the pests pose a threat to occupants’ health, emergency treatment may be sought. Otherwise, regular treatment will be performed.

 

 v. Performance measurement and schedule for reassessment

All pest control activity, including inspections, will be recorded in the IPM tracking tool. The following items will be tracked:

  • Pest type and name
  • Pest population density and monitoring frequency
  • Pest action threshold observed
  • Prevention measures implemented
  • Product applied (name)
  • Toxicity of the product (the tier level as determined by the San Francisco Hazard Review Process)
  • Date and time of product application (if applicable)
  • Date and time of occupant notification (if applicable)
  • Emergency application? (Y/N). If yes, an explanation of the emergency will be included.

The overall responsible party will record each pest that is reported by tenants in the IPM tracking tool. The pest control vendor will record the applicable items from each site visit in the IPM tracking tool.

On an annual basis, performance will be evaluated against the goals specified above. If the goals are not being met adjustments will be made to this plan in order to facilitate goal achievement. If adjustments to the action thresholds are necessary, the overall responsible party will work with tenant contacts and the IPM vendor as necessary in order to appropriately adjust the action thresholds.

v1. Quality Assurance/Quality Control Processes

On an annual basis, the overall responsible party will evaluate performance against the goals specified earlier in this plan. If the goals are not being met, adjustments will be made to this plan in order to facilitate goal achievement, and the pest vendor and tenant contacts will be educated on the adjustments made to the plan

Rent

Rent is due on the first day of each month. Please refer to your Lease for further details.

For questions related to rent payments, please contact the building management office at 602.997.5405

Solicitation

Solicitation is not permitted. If someone is soliciting in your suite, please notify the Management Office at 602.997.5405 and we will send appropriate personnel to escort them off the premises.