Tempe Gateway Office - Emergency Procedures

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Emergency Procedures

Active Shooter/Dangerous Persons

If a person observed on the Premises appears to present a threat to the safety of others as indicated by threats, irrational behavior, possession of a weapon, etc., immediately call 911 and request Police assistance. Describe the person(s), location, description and behavior to the 911 operator.  Never approach a suspicious person alone.  If the person(s) is armed, keep your distance and avoid any confrontation.  Notify a member of the Property Management or Security teams to address the situation.

If it is confirmed that an armed person has gained access to the upper floors, Customers are advised to remain in their offices with the doors locked.  The Property Management Team will secure the elevators to limit his/her movement from floor-to-floor.  Customers will be notified of the emergency situation and asked to lock their office doors and remain in their offices until further advised.

Always cooperate with the authorities and follow their instructions.  If the elevators are in ‘fire service’ mode, they will be readily available to police, but they will require assistance and keys to operate them.

If it is necessary to keep the building secured, Customers will be kept informed by email, telephone and/or PA announcements.

Department of Homeland Security – Active Shooter Preparedness

Bomb Threat

Bomb threats likely will be received by your telephone receptionist. In the event of a bomb threat:

STEP 1 – Fill out the bomb threat checklist. We recommend copies be kept accessible at the receptionist’s desk.

STEP 2 – Immediately notify 911, then contact Property Management at 602.997.5405 or 480.490.7529. Give the location: Suite_______ Floor_______ Give name of the person who received the threat.

STEP 3 – A thorough search of the area/building will commence. Evacuation decisions will be made by the proper authorities.

STEP 4 – Customers will be notified by Property Management over the intercom with respect to the decision to evacuate the area/Building.

STEP 5 – If evacuation is ordered, follow the Evacuation Procedures outlined under FIRE and follow instructions from Property Management or Emergency Personnel.


If an unidentified package (box, bag, briefcase, etc.) is discovered in your area, notify security immediately for assistance at 480.490.7529.

If requested, Customers should be available to assist official searchers in identifying “suspicious packages” not normally found in their area.

Give information ONLY to authorized personnel; i.e., manager of your office, emergency personnel (upon proper identification),Cousins Properties personnel. DO NOT TALK to outsiders or news media.


Try to determine the following (record as appropriate):

Caller’s Identity: Male, female, adult, juvenile, age (in years)

Voice: Loud, soft, high pitch, deep, raspy, pleasant, intoxicated, other

Accent: Local, not local, foreign, regional accent

Speech: Fast, slow, distant, distorted, stutter, nasal, slurred, lisp

Language: Excellent, good, fair, poor, foul

Manner: Calm, angry, rational, irrational, coherent, incoherent, deliberate, emotional, righteous, comical, intoxicated

Background Noises: Office machines, factory machines, confusion, trains, animals, music, quiet, voices, airplanes, street traffic, party atmosphere

Time Caller Hung Up

Any additional information

Civil Disturbance

Should a riot or civil disturbance start outside the building, the security guards will immediately lock all entrances to the building.  The police will be notified and we will keep you informed. In the event one of your employees sees a civil disturbance:

  1. Notify the Property Management office immediately at 602.997.5405 or Security at 480.490.7529
  2. Notify the Police Department (if they are not already on-site) by dialing 911
  3. Avoid confrontation with demonstrators, allow the police to do their job
  4. If demonstrators are NOT Peaceful, limit their access to the building(s) by securing doors and elevators if possible
  5. Record written description(s) or take photos of persons you see committing acts of vandalism or violence
Elevator Emergency

All Customers and their employees should be familiar with these procedures in the event an elevator stops and the doors remain closed while they are a passenger.

  1. Please STAY CALM – You are not in danger
  2. In each elevator, a button marked ALARM is located in the command panel. When pushed, an alarm will sound in the lobby which informs the security guard or engineer of an elevator emergency
  3. In each elevator, an emergency phone or button is located directly under the alarm button. Simply by picking up the receiver or pressing the button a person will have direct contact with the security monitoring company or elevator vendor.
  4. Property Management/Security personnel will respond immediately.  In some cases it may be necessary to wait for an elevator technician who will respond as quickly as possible.
  5. We will have constant telephone contact with our staff and/or maintenance personnel.  Should the phone call drop, we have the ability to call back.

In the event passengers are stranded in a stalled elevator cab and they contact you by phone, notify the Property Management and/or Security Teams at:

Property Management Office: 602.997.5405

After Hours Emergency: 602.997.5405

Building Security: 480.490.7529

DO NOT MAKE ANY ATTEMPT TO FREE ENTRAPPED PASSENGERS. The elevator technician is responsible for all corrective action.  If emergency responders (fire department or EMTs) are on sight, they will wait for the elevator technician to arrive to open the doors unless there is a life-threatening medical issue.

Emergency Contacts

Immediately call 911 in the event of an emergency.

Then call the appropriate number below to assure proper assistance for arriving emergency personnel:

During business hours – Property Management office    602.997.5405
After-hours – Security 480.490.7529

Important notes:

If you call 911 as a result of a medical emergency, please be sure also to notify building management or Security with your name, callback number, and location so that Security may swiftly guide the paramedics to your exact location.

If the audible alarm within the building sounds, please do not call the Management Office, unless you have something specific to report. Building Management is aware of the noise, as well as the source of the alarm, whether it’s false or a legitimate emergency.

Please keep the telephone lines clear so that Management may attend to the situation as quickly and efficiently as possible.


The Property Manager will order a general building evacuation when occupants must be removed for their own safety or at the direction of the Fire Department. Notification to evacuate will normally be given by the fire evacuation horns or PA system, but evacuation instructions may be given to Floor Captains by Angus, telephone or word of mouth, starting with the floor or floors where the emergency exists.  Occupants of the floor where there is a fire or other emergency will be directed to go to the stairwells and walk down to the exits on the plaza or street level.

Persons with physical disabilities should be assisted in using the stairwells if they are able to do so. Otherwise, psychically challenged persons should be escorted to a safe location and assistance should be requested. Someone should remain with the person until the emergency is over:

Visually impaired persons should have an assigned “buddy” to assist them in the event of an evacuation. Ask each person the best way to assist him or her to the stairwell and lead them to safety. It is important that the “buddy” remain with the person until the emergency is over.

Physically challenged/non-ambulatory persons: Each person should have a “buddy” or “buddies” assigned to assist them in the event of an evacuation. In most incidences, it will only be necessary to move the person into the stairwell for safety. If it becomes necessary to move them down the stairs, various lifting and carrying techniques can be utilized. Ask the person the best way to help them. Stay with the person until the emergency is over. Elevators are restricted for use by the responding emergency unit and cannot be used for Customers or Building Management.

Evacuees who exit to the building exterior in case of a fire or earthquake should move a safe distance away to avoid possible injury from falling glass and to avoid any interference with emergency services who are responding to the situation.

Upon exiting Floor Captains will be responsible for ensuring that all persons in their assigned area are accounted for and report to the Property Management Team.

No one will be allowed to re-enter evacuated areas until it has been determined that the emergency has ended and the fire department has given permission.

Click here to view Tempe Gateway safe refuge map. 


The Tempe Fire Department is familiar with Tempe Gateway. The Fire Department knows the location of, and has access to, all of the fire fighting systems and equipment in the Building. Tests and inspections of fire protection alarms and components are completed regularly on an approved schedule by a qualified contract alarm service company and building maintenance personnel.

Fire extinguishers and hose connections are located throughout the building. Fire equipment should be used by trained personnel only.

During a fire emergency, elevators will NOT be available as a means of egress since all passenger elevators will automatically be brought to the lobby floor.

The alarms will be activated one floor above and one floor below the actual floor where an alarm condition exists. In the event that other areas become endangered, the alarms for those floors will automatically be activated. During an alarm condition, the alarm tone (slow whoop) will sound along with a recorded message instructing the occupants of that particular floor to evacuate the building.

The fire alarm may sound for one or more of the following reasons:

  • Activation of fire sprinkler head(s)
  • Activation of smoke detector(s)
  • Activation of fire alarm pull box(es)


STEP 1    Activate the NEAREST FIRE ALARM.
STEP 2    After the alarm has been pulled, notify the Security Desk to report the location of the fire.
STEP 3    Do not attempt to extinguish a fire, even a minor one. Never jeopardize your own safety or the safety of others. Trained emergency personnel will be responsible for extinguishing fires.
STEP 4    Follow the Evacuation Procedures below if evacuation is necessary.


STEP 1    If a fire alarm sounds on your floor, STAY CALM. Proceed immediately to the nearest stairway marked with an “EXIT” sign. Walk DOWN to the first floor and LEAVE THE BUILDING. Evacuate to a point at least 200 feet from the Building. Do not evacuate to the Parking Garage.

Handicapped and/or disabled persons who are NOT self-ambulatory or able to exit by way of the stairs individually should be moved to the stairway and the Fire Department, Property Management, or Security should be notified IMMEDIATELY for assistance.

All handicapped or disabled individuals should be registered with the Property Management office so their floor location will be known in the event of an evacuation.
STEP 2    REMAIN OUTSIDE. Upon determination of the cause for the alarm by Property Management and/or Fire Department Personnel, further instructions will be given.
STEP 3    DO NOT RE-ENTER the building until Property Management and/or Fire Department personnel gives clearance to do so.

NOTE: During an evacuation condition, the following rules must be observed:

  • Keep talking to a minimum.
  • Walk in an orderly fashion to the nearest exit.
  • Keep to the right and use handrail when maneuvering down stairwells as firefighters will use the inside stairs.
  • Do not use elevators.
Homeland Security

Cousins Properties recommends that each Customer have an emergency action plan in place to help their employees prepare for, and react quickly to, a regional emergency, including terrorist attacks. Click on the links below to access a variety of resources that aid in preparing for a regional emergency.

Department of Homeland Security

Federal Emergency Management Association

American Red Cross

Center for Dieases Control and Prevention Emergency Preparedness and Response

Local media outlets will provide important information during an emergency situation.  Please turn your TV or web browser to the appropriate station or URL.

Medical Emergency

In the event that an accident or illness befalls one of your employees, or a visitor to your office, please:

  1. Call Emergency Services at 911.
  2. Provide the Emergency Dispatcher with the following information:
  • Your name
  • Your Building’s name and address
  • Your specific floor number and the exact location of the emergency
  • Any pertinent details of the accident or illness
  1. Do not move the injured/ill person. Attempt to make them as comfortable as possible.
  2. If feasible, send someone to meet the emergency unit upon its arrival in the lobby.
  3. Call the Management Office or Security. Inform them that you have called 911 and briefly describe the nature of the emergency.
  4. The emergency unit will be with you shortly and will administer all necessary medical assistance.
  5. Determine, if possible:
  • Name, address, and age of injured/ill person
  • The nature of the problem, as best you can surmise
  • All known allergies and current medications taken by the individual
  • A local doctor
  • Emergency contact person (family member)
Power Failure

All Office Buildings and Common areas are served by emergency generators. In the event of power failure, these generators will provide emergency power for certain basic building functions.

Those functions include:

  • Activating emergency lights on each floor throughout the building, including all Exit signs.
  • Activating all stairwell lighting.
  • Activating the building’s emergency Fire, Life and Safety Systems as well as the building’s communication systems.
  • Recalling all elevators to the ground floor lobby. (One elevator will remain operative for use by firefighters to assist handicapped persons or to take service crews and equipment into the building, as needed).

It is seldom necessary to evacuate the building during a power failure. Unless you are directed to do so through the emergency communication system, please remain in your offices.

Please … DO NOT CALL the Management Office unless you need to notify us of the location of a disabled employee.

Sever Weather


In the event of a flood that may cause damage to Customer property or affect the normal operation of the building, designated Customer representatives will be contacted by Building Management personnel, regardless of the time of day.

The first priority is to ensure that no personal injury occurs as the result of a flood. The second priority is to discover the cause and prevent or minimize additional flooding.

Once the flooding has been contained, clean-up operations will be commenced. Customers will need to contact their insurance carrier for any damage to their property.


In case of severe storm conditions during regular business hours, the following procedures should be observed:
Keep an incoming telephone line open to be able to receive communications from Property Management.

If a tornado, hurricane or severe storm strikes, seek shelter in:

  • Nearest stairwell or rest room and sit down, OR
  • An interior office (without glass) and sit down, OR
  • Under a desk or table away from glass, OR
  • The stairwells of the building are considered one of the safest areas.

If time permits:

  1. Lower and close ALL blinds/draperies.
  2. Close ALL doors (DO NOT LOCK).

If emergency assistance is required as a result of injury or illness, call (in the following order):

Emergency    911
Property Management    602.997.5405
Security 480.490.7529

NOTE: During storm conditions, the following rules must be observed:
Walk in an orderly fashion to the nearest method of shelter as outlined above.


The Property Management office will inform Customers if authorities recommend evacuation of the building in anticipation of hurricane conditions. The following procedures should be followed prior to evacuation:

Inform all employees of the alert.
Lower and close all blinds and draperies.
Close all doors inside your suite, and lock your entrance door(s).
Keep informed of storm conditions by listening to radio or TV broadcasts. Do not attempt to return to the building until storm conditions have completely cleared.

Toxic Hazards

If there is a toxic spill or exposure, proceed immediately to an area where you are no longer exposed. Call 911. Provide the building’s address, your floor and phone number, and what type of spill has occurred.

Take appropriate action to contain the hazard; close doors behind you, and always follow all safety procedures when working with toxic materials.